These Terms of Service ("Terms") are an agreement between Versee Systems LLC ("Versee", "we", "us") and the business that subscribes to Versee (the "Company") and the people who use it. By creating an account, accepting an invitation, or using Versee, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have the authority to bind it.
Our Privacy Policy explains how we handle personal information and is part of this agreement.
1. What Versee is
Versee is field-operations and customer-growth software for service businesses. It provides scheduling and dispatch, an app for staff in the field, live job tracking and customer arrival updates, documents and electronic signatures, payment collection through Stripe, hours and pay records, and customer follow-up tools such as review requests, referrals, loyalty points, and raffles.
Versee is software. We are not a service provider to your customers, a carrier, a broker, a payment processor, a bank, or a payroll provider, and we are not a party to any agreement between the Company and its customers or its workers.
2. Accounts and roles
- Company account. A business signs up and becomes the account owner. The owner is responsible for everything that happens under the account.
- User accounts. Owners and admins invite users and assign roles (admin, office staff, team lead, field staff, sales). Each user's access follows their role.
- Your credentials. Keep your password and login codes private, and use a device passcode. Tell us at security@versee.us if you believe an account has been compromised.
- Accuracy. Account information must be accurate and kept current.
- Age. Versee is for business use by people 16 or older.
The Company may remove a user's access at any time. Removing a user does not delete the work records the law or the Company requires it to keep; see Section 11 and the Privacy Policy.
3. The Company's data and its customers
The Company owns the information it puts into Versee, including its customer records, job records, documents, and the work records of its staff ("Company Data").
The Company is the controller of Company Data and Versee is its service provider. We process Company Data only to provide and support the service, as described in the Privacy Policy. A data processing addendum is available at privacy@versee.us.
The Company is responsible for:
- having the right to collect and use the information it enters, including its customers' contact details and its workers' pay information;
- obtaining any consent the law requires, in particular prior express written consent before sending marketing texts or emails, and honoring opt-outs;
- telling its own customers and staff how it uses Versee, where its own privacy notice requires that;
- responding to its customers' privacy requests, with our assistance;
- the accuracy of quotes, prices, contracts, and documents it issues through Versee.
We may access Company Data only to operate, secure, support, and troubleshoot the service, or where the law requires it.
4. Acceptable use
You agree not to:
- use Versee to break the law, including consumer-protection, wage-and-hour, transportation, telemarketing, and privacy laws;
- send marketing messages to people who have not opted in, or ignore an opt-out;
- track a worker's location outside the circumstances the app is built for, meaning while they are assigned to and working a job, or use location data to harass or surveil anyone;
- upload malware, attempt to break access controls, probe or load-test the service without our written permission, or scrape it;
- resell, sublicense, or white-label Versee to third parties without our written agreement;
- copy, reverse engineer, or create a competing product from the service;
- misrepresent who you are or send fraudulent payment requests.
We may suspend an account that puts the service, other customers, or anyone's safety at risk. Where practical we will tell you first and give you a chance to fix it.
5. Location tracking
Versee records the precise location of one designated team member per job, only while that job is en route or on site, and stops when the job ends. The Company decides whether to enable tracking at all and who the designated tracker is on each job.
The Company is responsible for telling its workers that tracking is in use, for complying with the employment and privacy laws that apply to it, and for obtaining any consent those laws require. Individual users control the operating-system location permission on their own device and may revoke it at any time.
6. Payments to Versee
- Fees. Subscription fees, the billing period, and any usage-based charges are set out in the order or plan the Company agrees to. Card payments collected through Versee carry a platform fee of 1% of the amount charged, in addition to Stripe's processing fees, deducted from the payment before it settles. Cash payments recorded in Versee carry no platform fee. Unless stated otherwise, fees are quoted in US dollars, billed in advance, and are non-refundable except as required by law or as expressly stated here.
- Taxes. Fees exclude taxes. The Company is responsible for applicable sales, use, and similar taxes.
- Late payment. If an invoice is unpaid we may suspend the account after written notice. Data is retained during suspension under Section 11.
- Changes. We may change fees for a renewal term with at least 30 days' notice before the term begins. Continuing to use Versee after the change takes effect is acceptance of the new fees.
7. Payments the Company collects from its customers
Payment processing is provided by Stripe and is governed by Stripe's own terms, which the Company accepts when it connects its Stripe account. Card details are entered into Stripe's hosted fields and never reach Versee's systems.
The Company, not Versee, is responsible for what it charges, refunds, chargebacks, disputes, surcharges where they are permitted, tips and their distribution, and compliance with card-network rules and applicable law. Funds settle to the Company's own Stripe account. We do not hold or disburse the Company's money.
8. Messages and communications
Versee sends texts and emails on the Company's behalf, using the Company's name, to its customers and staff. The Company is the sender for legal purposes and is responsible for compliance with the Telephone Consumer Protection Act, CAN-SPAM, state analogues, and carrier rules. Versee provides opt-out handling (STOP replies and unsubscribe links) and honors opt-outs automatically, but it is the Company's obligation to have consent in the first place.
Message and data rates may apply to recipients. We may suspend messaging for an account that generates carrier complaints or spam reports.
9. Third-party services
Versee works with services we use to deliver it (listed in the Privacy Policy) and with services the Company chooses to connect, such as its own CRM. Services the Company connects are between the Company and that provider; we are not responsible for them, and connecting one may send Company Data to it at the Company's direction.
10. Intellectual property
We own Versee: the software, its design, its documentation, and its trademarks. These Terms grant the Company and its users a limited, non-exclusive, non-transferable right to use Versee during the subscription, for the Company's own business.
You own your Company Data. You grant us the rights we need to host, process, transmit, and display it in order to provide the service, and to create aggregated, de-identified statistics that do not identify you, your staff, or your customers, which we may use to operate and improve Versee.
If you send us feedback or suggestions, we may use them without obligation to you.
11. Term, termination, and what happens to your data
These Terms run for as long as the account is open. Either party may end the subscription at the end of the current billing period; the Company can also close its account at any time.
We may terminate for a material breach that is not fixed within 15 days of notice, or immediately for a breach of Section 4 that creates legal or security risk.
On termination:
- The Company may export its data before the account closes. Ask at support@versee.us if you need help.
- We delete or return Company Data within 90 days of the account closing, except records we are required to keep: the payment ledger and invoices (at least 7 years), and issued or signed documents, which are immutable by design and retained for the life of the underlying record.
- Individual users can delete their own accounts at any time at versee.us/delete-account.
Sections 3, 6 (for amounts already owed), 10, 12, 13, 14, and 16 survive termination.
12. Warranties and disclaimers
We will provide Versee with reasonable skill and care and will not materially reduce its core functionality during a paid term.
Otherwise, Versee is provided "as is". To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that location or arrival estimates will be accurate, that messages will be delivered, or that the service satisfies any particular legal obligation of the Company.
Versee is a record-keeping and coordination tool. It is not legal, tax, accounting, payroll, or insurance advice, and it does not by itself make the Company compliant with wage-and-hour, transportation, consumer, or privacy law.
13. Limitation of liability
To the fullest extent permitted by law:
- Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised of the possibility.
- Our total liability arising out of or relating to these Terms or the service is limited to the fees the Company paid us in the 12 months before the event giving rise to the claim.
These limits do not apply to a party's fraud, willful misconduct, or gross negligence, or to the Company's payment obligations or indemnity under Section 14, and they do not limit anything that cannot be limited by law.
14. Indemnity
The Company will defend and indemnify Versee against third-party claims arising from: Company Data and the Company's use of it; the Company's services to its own customers, including any damage, loss, or dispute arising from a move; the Company's messages and marketing; the Company's treatment of its workers, including location tracking, hours, and pay; and the Company's breach of these Terms or of applicable law.
We will defend and indemnify the Company against third-party claims that Versee, used as permitted, infringes a US patent, copyright, or trademark. If such a claim arises we may modify the service, obtain a license, or terminate the subscription and refund fees for the unused period.
15. Changes to the service and to these Terms
We improve Versee continuously and may add, change, or remove features. We will give reasonable notice before removing a feature the Company materially relies on.
We may update these Terms. For material changes we will give at least 30 days' notice in the app or by email before they take effect. Continuing to use Versee after that is acceptance. If the Company does not accept a material change, it may end the subscription before the change takes effect and receive a pro-rated refund of prepaid fees for the unused period.
16. General
- Governing law and venue. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The state and federal courts located in Contra Costa County, California have exclusive jurisdiction, and both parties consent to that venue.
- No class actions. Each party may bring claims only in its individual capacity and not as a plaintiff or class member in a class or representative action.
- Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger or sale of substantially all assets.
- Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.
- Entire agreement. These Terms, the Privacy Policy, and the Company's order form are the entire agreement and supersede prior discussions. If a term is unenforceable, the rest stays in effect.
- No waiver. Not enforcing a term is not a waiver of it.
- Notices. We send notices to the email on the account. Send notices to us at support@versee.us.
17. Contact
Versee Systems LLC 6214 Sutter Ave, Richmond, CA 94804
Support: support@versee.us Privacy: privacy@versee.us Security: security@versee.us